Shipping policy

Where we ship
We ship from Switzerland to Switzerland and to the following countries in the European Union: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.

Shipping costs
Shipping costs are calculated at checkout and shown before you complete your order.

Processing and delivery times
Orders are normally dispatched within two business days. Where a product is offered as a pre-order, the expected dispatch period is stated on the product page and runs from the date of your order.

Once dispatched, delivery within Switzerland normally takes two to three business days. Delivery to the European Union normally takes five to ten business days, depending on destination and customs processing.

All delivery times are estimates. Where a delay is caused by a carrier, customs processing, or another event outside our reasonable control, we are not responsible for that delay, but your rights under mandatory consumer law remain unaffected.

Import VAT and customs charges (deliveries outside Switzerland)
Orders shipped to the European Union are sent from Switzerland and are therefore subject to import formalities. Import VAT and a carrier handling fee are charged on delivery and are payable by the recipient. For Germany this is approximately 19% of the order value plus a handling fee of around EUR 6. Your parcel is released once these charges are settled.

These charges are set by the destination country and its carriers. We cannot calculate, collect or refund them.

If a parcel is returned to us because import charges were not paid or delivery was refused, we will refund the price of the goods less any costs charged to us by the carrier.

Delivery address
Please check your delivery address carefully before completing your order. We cannot change the address once a parcel has been dispatched.

Damaged or missing parcels
Risk of loss or damage passes to you when you, or a person you have designated, take physical possession of the goods. If your parcel arrives damaged, or does not arrive within a reasonable time after dispatch, contact us at support@inklay.app so that we can investigate with the carrier and make it right.

Returns
For information on returning an item, see our Return and Refund Policy.

Questions
Contact us at support@inklay.app.